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What is your return policy?
Due to the nature of the sale, unopened items with original packaging may be returned/exchanged within 14 days of the purchase date for store credit or a replacement product.

Buyer will be responsible for the cost of shipping to send back any return/exchange items unless management says otherwise.

Do you price match?
Because we offer different options to save money in addition to everyday low prices, Craft Haven does not match sale prices of other competitors. As we are able to bring our costs down, we will share that benefit and lower the permanent price in our store accordingly.

Where are you located?
Craft Haven is currently based out of Las Vegas, NV.

Do you allow local pickup for orders?
Craft Haven is currently not set up to allow local pickups at this time, but depending on the order/circumstance, certain exceptions may be made upon manager discretion.

How long will it take to process my order?
Orders will be processed as soon as possible, but may take up to 24-48 hours to ship from our warehouse. In rare occasions (such as peak times), it may sometimes take up to 72 hours before the order is processed and shipped.

Do you ship internationally?
Our website is currently not set up to ship outside of the 50 US states. If you are located outside of the United States, please feel free to contact us for a custom shipping quote at [email protected].

Are you on Facebook?
Please follow our Facebook page for up-to-date announcements. www.facebook.com/crafthaventumblers

I still have a question that has not been answered.
Please feel free to reach out at any time by clicking on our Contact page.

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